We offer a FREE delivery to UK mainland for all orders over £60.00 (excluding VAT, Saturday delivery, islands & highlands, some postcodes in Scotland will also come under this - please contact us if you are unsure).
Check our great rates for shipping your items.
Goods are sent out by Fedex or Royal Mail. We do encourage you to allow 2 working days for delivery to avoid disappointment. Claims for late delivery can only be made if the item arrives 3 working days (or later) than the shipping day.
See also SATURDAY DELIVERY
Our delivery methods allow full trace of your shipment from dispatch until delivered and signed for by you. We use a number of carriers to safeguard delivery to you. Whatever method we use will always require a signature on arrival. (See No Signature Required)
Please note, we cannot be held responsible for incorrect information (address, post code, telephone number, e-mail address, product, size & colour) keyed in by you or your agent. Redirection or return will involve additional costs (please also read 'Refused or 'Return To Sender).
We normally dispatch your orders within 24 hours of receipt but it may take up to 2 days at busy times. As there is no delivery service on Saturday, Sunday or bank holidays, we can not ship on these days.
Order received after 2.30 pm may be sent out the next working day.
We can dispatch orders prior to the bank holiday and weekend, to be delivered on the first or second working day after.
Deliveries are subject to stock availability. If we have a problem with your order such as unavailability of an item we will contact you providing the details you have keyed in on your order are correct.
BFPO
The British Forces Post Office provides a postal service to the armed services.
BFPO addresses are used for the delivery of mail in the UK and world wide. Costings are the same
As this is another service provider we cannot track the item sent in the same way as Fedex and cannot guarantee how long it will take to be delivered.
Please ensure you quote the BFPO postcode.
Telephone Orders
There is no additional charge for telephone orders, as you may wish to have a verbal disccusion with our skilled operatives (i.e. colour, size etc.)
We can take your order on weekends and some bank holidays (please check for our opening times). At busy times you may need to leave a message and one of our team will ring you back.
Large Orders (Mascots & Corporate)
These will be set out by a courier service as outlined in our mascot & corporate information.
Collection Service
Goods can be collected from our shop in Rectory Lane, Battlesbridge, SS11 7QR.
If you chose to collect, please telephone or e-mail your order through to us. The goods will be available for collection once you have received an email or telephone call confirming that the items are ready. Please do not go to the shop unless you have been told your goods are ready, or you may have a wasted journey. Goods can only be collected during normal shop opening times. Goods must have been paid for in full prior to the collection. You will be charged the 'Shop Price' for all orders collected from the shop. Website price only applies to items sent out via one of our shipping agents.
Please Note: We will not accept any returns at the shop. You must contact us for a 'Returns Reference Number' and arrange to send the item back, as per our Returns Policy
Refused or 'Return to Sender' Deliveries
Our courier will only attempt delivery twice, (royal Mail will attempt delivery only once and the goods will need to be collected from a sorting office). If the item cannot be delivered or is refused, we will incur an additional shipping charge. We reserve the right to apply a £9.75 return carriage and administration fee. Goods returned this way will also incur a 25% re-stocking fee.
What Happens if I Am Not In When A Signature Is Required?
Fed-Ex and Royal Mail should leave you a card to advise that they have attempted delivery. The card will give you the information of what to do next.
Fed Ex will ask you to contact them to arrange re-delivery. Please Note: Fed Ex will only attempt to deliver twice. If you are carded for a second time, the item will be returned to the depot. If you do not contact them it will be returned to us. This will incur a 'Return to Sender' charge.
Royal Mail will take the item back to the sorting office and advise you to collect it. The item will be returned to us if it is not collected from them. This will incur a 'Return to Sender' charge.
Please remember you can always give us a different address for delivery, it does not have to be the card's billing address. These additional charges will be deducted from any refund that you may have on the returned goods.
No Signature Required
Sometimes we are requested to leave an item without a signature (over a fence or inside the porch for example). Please request this in the 'special instructions' section on the order form. This is purely at the individual driver's discretion and cannot be guaranteed. Any goods left in this way are the responsibility of you for any potential loss, damage or theft. Props n Frocks Limited or the carrier of our choice cannot be held liable in any way whatsoever.
