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Postage
We offer a FREE delivery for all orders over £60.00 (excluding VAT) to UK mainland.
Goods are sent out by Fedex.
A signature will be required as this is a completely traceable guaranteed Next Day delivery service, excluding weekends and bank holidays.
All orders under £60.00 are charged at £6.50 for delivery, as described above.
See also SMALL ORDERS & SATURDAY DELIVERY
Our delivery methods allow full trace of your shipment from dispatch until delivered and signed for by you. We use a number of carriers to safeguard delivery to you. Whatever method we use will always require a signature on arrival.
Small Orders
We have a small order delivery charge of £5.60 for orders up to £12.00
These items will be sent by Fedex and will require a signature.
This is next day service, excluding weekends and bank holidays.
Saturday Delivery
Saturday delivery is possible at a cost of £12.50 subject to bank holidays.
This is by Royal Mail Special Delivery and will require a signature.
Delivery
We normally dispatch your orders within 24 hours of receipt but it may take up to 2 days at busy times. As there is no delivery service on Saturday, Sunday or bank holidays, we can not ship on these days.
We can dispatch orders prior to the bank holiday and weekend, to be delivered on the first working day after.
Deliveries are subject to stock availability. If we have a problem with your order such as unavailability of an item we will call you.
BFPO
The British Forces Post Office provides a postal service to the armed services.
BFPO addresses are used for the delivery of mail in the UK and world wide.
As this is another service provider we cannot track the item sent in the same way as Fedex and cannot guarantee how long it will take to be delivered.
Please ensure you quote the BFPO postcode.
Telephone Orders
There is no additional charge for telephone orders, as you may wish to have a verbal disccusion with our skilled operatives (i.e. colour, size etc.)
We can take your order on weekends and some bank holidays (please check for our opening times). At busy times you may need to leave a message and one of our team will ring you back.
Large Orders (Mascots & Corporate)
These will be set out by a courier service as outlined in our mascot & corporate deals.
Collection Service
Goods can be collected from our shop in Rectory Lane, Battlesbridge, SS11 7QR.
If you chose to collect, please telephone or e-mail your order. The goods will be available for collection once you have received an email or telephone call confirming that the items are ready. Goods can only be collected during normal shop opening times. Goods must have been paid for in full prior to the collection.
Overseas Delivery
We will advise customers requesting an overseas delivery of the additional delivery charges before we accept the order.
Please allow time for us to calculate the best shipping route and for you to confirm acceptance of the charges. Additional taxes and customs charges are the responsibility of the customer.
We cannot guarantee delivery dates for overseas delivery dates as they are subject to customs clearance in the destination country.
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