Sale Terms & Conditions

Terms and Conditions Of Sale Items

Props n Frocks complies to the 'Distance Selling Regulations' as set out by the Office Of Fair Trading. We are committed to providing you with clear contract and product information, and payment and delivery arrangements. This information can be printed or stored by you.

Props n Frocks will provide the goods you have ordered, at the costs stated and in the time specified but subject always to availability, credit status, prevailing political climate and acts of god. Orders are taken subject to availability of products and if for any reason we do not supply any product, we will refund any money already paid for these products. However, we will not be liable for any other losses or expenses that you may incur if we do not supply them.

We reserve the right to refuse, modify, amend, change an order and change a price.

We will inform you immediately of any change and give you the right to cancel or amend your order with no penalty whatsoever.

Props n Frocks will contact you via email to confirm your order and estimated delivery time.

Contact us

We want you to be happy with our service and will endeavour to respond to any complaints within 3 working days.

Write: Complaints Dept
Props n Frocks
Unit 1 Rectory Lane
Battlesbridge
Essex
SS11 7QR

Telephone: 01245 327156

Please give us as much detail about your order as possible.

Pre-contract, we have given clear information about our goods including description, size and price including taxes and made all reasonable endeavours to ensure that all information is accurate. Images, illustrations and descriptions are for general information and guidance purposes only and are subject to change. Packaging may change subject to supplier. All measurements taken on costumes are approximate. All prices are displayed in pounds Sterling.

Your credit/debit card will be debited at time of ordering; powered and regulated by Barclays Merchant Services and despatch of your order is rapid. Should upon acceptance of your order, it is later found that there is a problem with your credit/debit card, we have the right to cancel the order without explanation and refuse further orders.

Orders received before 2pm Monday to Friday (GMT) are despatched that day and after 2pm within one working day. UK orders are sent by Royal Mail First Class and should be received within one week, we also use Fedex for our Standard Next Day Service (subject to your postcode). Royal Mail will not guarantee the first class service and do not consider a parcel lost until 21 working days from despatch. Please allow enough time for your goods to be delivered. Special delivery is available in the UK at an extra cost to guarantee next day delivery (max weight 2 kilos). In circumstances beyond our control, we will contact you immediately to arrange a different delivery date or offer a full refund.

If you fail to take delivery of the ordered goods and they are returned to us, we reserve the right to apply a £9.75 return carriage and administration fee. Goods returned this way will also incur a 25% re-stocking fee. Please remember you can always give us a different address for delivery, it does not have to be the card's billing address. These additional charges will be deducted from any refund that you may have on the returned goods.if the goods are still required, we will ask for an additional shipping fee to make a second delivery.

Any typographical, clerical or other error or omission in any literature, website based information, quotation, price list, acceptance of offer, invoice or other document or information issued by us shall be subject to correction without any liability on our part

Further details about our responsibilities can be obtained from www.oft.gov.uk

These terms and conditions do not override our/your legal rights to pursue redress under English law and do NOT affect your statutory rights as a consumer.

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of the copyright holder. The recipient may make a single copy of all or part of this publication for the recipients private use or study by downloading onto a PC either owned or under the control of the recipient. Props n Frocks will not be liable for damages arising out of or in connection with the access and use of this website, including any special, direct, indirect or consequential loss arising from the use of information and material contained therein. The copyright holder does not warrant that this publication is without defect, correct, up-to-date or virus free and cannot be held responsible for errors and omissions.

The user agrees that, in the event of litigation arising from the process of ordering and supplying of goods or the accessing of data on this website then any such litigation will only be subject to English law and would only be tried in English Courts.